Question 1

What counts as an AI response?

Accepted Answer

Each assistant reply sent to a visitor counts as one response. Limits are tracked account-wide across all of your CatchWhen chatbots during the current billing period.

Question 2

What is an AI chatbot in CatchWhen?

Accepted Answer

An AI chatbot is one business bot with its own widget, branding, knowledge base, and inbox. If you manage multiple businesses or separate brands, each one counts toward your chatbot limit.

Question 3

What counts as a knowledge source?

Accepted Answer

Websites, FAQs, and uploaded documents all count toward your knowledge source total. The limit is shared across the account, not per chatbot.

Question 4

Can I switch plans later?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel anytime from your Billing page. Yearly billing saves 20% compared with monthly.

Question 5

What happens if I hit my response limit?

Accepted Answer

When the monthly response limit is reached, the chat widget is hidden from new visitors until the next billing period or until you upgrade to a higher plan.

Question 6

Do I need a credit card to start?

Accepted Answer

No. You can start on the Free plan without a credit card and upgrade only when you need more responses, more chatbots, or more knowledge capacity.

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