Question 1

What counts as an AI response?

Accepted Answer

Each AI reply sent to a visitor counts as one response. Limits are tracked account-wide across all of your businesses during the current billing period.

Question 2

What counts as a business in CatchWhen?

Accepted Answer

A business is one brand, location, or client account with its own Website Support Agent, widget branding, knowledge base, and inbox. If you manage multiple businesses or separate brands, each one counts toward your business limit.

Question 3

What counts as a knowledge source?

Accepted Answer

Websites, FAQs, and uploaded documents all count toward your knowledge source total. The limit is shared across the account, not per business.

Question 4

Can I switch plans later?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel anytime from your Billing page. Yearly billing saves 20% compared with monthly.

Question 5

What happens if I hit my response limit?

Accepted Answer

When the monthly response limit is reached, the chat widget is hidden from new visitors until the next billing period or until you upgrade to a higher plan.

Question 6

Do I need a credit card to start?

Accepted Answer

No. You can start on the Free plan without a credit card and upgrade only when you need more responses, more businesses, or more knowledge capacity.

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